Privacy Policy

Last updated: August 28, 2026

At Casa Olympus, operated by Chenaecom, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use casaolympus.com, place an order, subscribe to our newsletter, or contact us.

1. Who we are

Chenaecom
Trading as: Casa Olympus
Churchillstraat 23
1411 XA Naarden
The Netherlands
KvK: 42085373
Email: info@casaolympus.com

For questions about this Privacy Policy or your personal data, you can contact us at info@casaolympus.com.

2. Information we collect

Depending on how you use our website, we may collect:

• Your name.
• Email address.
• Billing and shipping address.
• Telephone number, where provided.
• Order and purchase information.
• Payment-related information necessary to process your order.
• Information you provide when contacting us.
• Newsletter and marketing preferences.
• IP address and technical information about your device and browser.
• Information about how you interact with our website.
• Cookie and similar technology information.

We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we use your information

We may use your personal information to:

• Process and fulfill your orders.
• Process payments.
• Arrange delivery and returns.
• Communicate with you about your order.
• Respond to customer-service requests.
• Send newsletters, product updates, restock notifications, and promotional communications where permitted.
• Improve our website, products, and customer experience.
• Detect and prevent fraud, abuse, and security incidents.
• Maintain and secure our website.
• Comply with legal and regulatory obligations.

4. Newsletter and marketing

If you subscribe to our newsletter, we may use your email address to send you information about Casa Olympus, including new products, drops, restocks, promotions, and other updates.

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or by contacting us at info@casaolympus.com.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

5. Cookies

Casa Olympus may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our services, and support marketing activities.

Some cookies may be placed by third-party service providers.

Where required by applicable law, we will request your consent before using non-essential cookies.

You can also manage or disable cookies through your browser settings.

6. Payments

Payments made through our website may be processed by third-party payment providers.

These providers may receive information necessary to process your payment and may process your personal information according to their own privacy policies.

Casa Olympus does not intend to store complete payment-card details when these are handled directly by our payment providers.

7. Sharing your information

We may share personal information with service providers who help us operate our business, including providers involved in:

• Ecommerce and website hosting.
• Payment processing.
• Shipping and delivery.
• Returns.
• Email communications.
• Website analytics.
• Fraud prevention and security.
• Customer support.
• Professional, accounting, or legal services.

We do not sell your personal information.

8. International data transfers

Some service providers we use may process information outside the European Economic Area.

Where this occurs, we take appropriate measures to ensure that personal information is handled in accordance with applicable data-protection laws.

9. How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, and complying with legal obligations.

Different types of information may be retained for different periods depending on applicable legal requirements.

10. Your privacy rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of certain processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

You can exercise your rights by contacting:

info@casaolympus.com

We may need to verify your identity before processing certain requests.

You may also have the right to lodge a complaint with the relevant data-protection authority.

11. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service can guarantee complete security.

12. Third-party websites

Our website may contain links to third-party websites or services.

Casa Olympus is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

13. Children's privacy

Our website is not intended to knowingly collect personal information from children in circumstances where doing so is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, services, or legal requirements change.

The latest version will always be published on this page together with the date it was last updated.

15. Contact

If you have any questions about this Privacy Policy or the way Casa Olympus handles personal information, contact:

Chenaecom / Casa Olympus
Churchillstraat 23
1411 XA Naarden
The Netherlands
KvK: 42085373
Email: info@casaolympus.com